关于 FitSM®认证
FitSM®培训和认证
Benefits of FitSM®认证
For 个人
- 便于接触的入门途径，FitSM 设计得轻量且多功能，提供多个级别以满足您的职业发展需求
- 学习实用技能，如如何应用清晰、务实且可实现的标准来实现有效的 ITSM。
- 获取可适配并实施到不同规模组织的解决方案，从初创企业到大型企业。
- 清楚理解服务管理概念
- 通过访问开源 FitSM 标准持续学习并应用您的知识
- 认识相关标准和框架的优势，同时专注于使 ITSM 更加有效和高效的核心术语和技术。
For 组织
- 通过FitSM缩小您的技能差距，这是一个可扩展、灵活的标准，为您的投资带来真正的回报
- 使用简洁且可实现的ITSM标准，提升组织的IT服务提供能力
- 指导团队在联合环境中应用有效的ITSM流程，即与竞争或独立组织合作管理服务的环境
- 帮助组织建立有效ITSM流程的坚实基础，特别是在无需（或不可行）实施大量流程和框架的情况下
- 提供检查清单和成熟度评估等工具，帮助整个组织的团队改进IT服务流程。
Useful links
实用链接
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FitSM Website
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Case Studies
Documentation
Documentation
Study materials
学习资料
成功就在 1 2 3
在192个国家中，超过260万人拥有APMG认证。我们的认证被80%的富时100指数公司以及三分之一的财富500强和标准普尔500强公司所采用，并且已被证明能够带来更好的成果。
FitSM®认证 levels
视频
视频
SFIA
SFIA框架是数字世界技能和能力的全球通用参考标准
SFIA是一个全球认可的框架，"识别信息时代所需的技能"。这个APMG认证已经与SFIA框架进行了映射，帮助您了解哪些认证与您的专业发展最相关。
knowledge
FitSM Foundation
通用属性知识最高3级
与上述相同，另加问题管理4级、服务级别管理4级、事件管理4级
knowledge
FitSM Advanced Service Operation and Control (SOC)
通用属性知识达到4级，问题管理达到4级，变更控制达到4级，事件管理达到4级，配置管理达到4级
与上述相同，另外还包括问题管理5级、变更控制5级、服务级别管理5级、配置管理5级
knowledge
FitSM Advanced Service Planning and Delivery (SPD)
Generic attribute Knowledge up to level 4, Methods and Tools up to level 5, Service Level Management up to level 4, Service Catalogue Management up to level 4, Availability Management level 4, Capacity Management level 4, Stakeholder Relationship Management level 4
Same as above plus Methods and Tools level 5, Service Level Management level 5, Service Catalogue Management level 5, Availability Management level 5, Capacity Management level 5, Stakeholder Relationship Management level 5
knowledge
Expert
Generic attribute Knowledge up to level 5, Methods and Tools up to level 5, Problem Management up to level 5, Change Control up to level 5, Incident Management up to level 5, Configuration Management up to level 5, Service Level Management up to level 5, Service Catalogue Management up to level 5, Availability Management up to level 5, Capacity Management up to level 5, Stakeholder Relationshipo Management up to level 5
Same as above plus Organisational Change Management level 5, Business Process Improvement level 5
knowledge
FitSM Foundation
通用属性知识最高3级
与上述相同，另加问题管理4级、服务级别管理4级、事件管理4级
knowledge
FitSM Advanced Service Operation and Control (SOC)
通用属性知识达到4级，问题管理达到4级，变更控制达到4级，事件管理达到4级，配置管理达到4级
与上述相同，另外还包括问题管理5级、变更控制5级、服务级别管理5级、配置管理5级
knowledge
FitSM Advanced Service Planning and Delivery (SPD)
Generic attribute Knowledge up to level 4, Methods and Tools up to level 5, Service Level Management up to level 4, Service Catalogue Management up to level 4, Availability Management level 4, Capacity Management level 4, Stakeholder Relationship Management level 4
Same as above plus Methods and Tools level 5, Service Level Management level 5, Service Catalogue Management level 5, Availability Management level 5, Capacity Management level 5, Stakeholder Relationship Management level 5
knowledge
Expert
Generic attribute Knowledge up to level 5, Methods and Tools up to level 5, Problem Management up to level 5, Change Control up to level 5, Incident Management up to level 5, Configuration Management up to level 5, Service Level Management up to level 5, Service Catalogue Management up to level 5, Availability Management up to level 5, Capacity Management up to level 5, Stakeholder Relationshipo Management up to level 5
Same as above plus Organisational Change Management level 5, Business Process Improvement level 5
