About FitSM® Certification
FitSM® Training and Certifications
Benefits of FitSM® Certification
For Individuals
- Accessible entry point, FitSM is designed to be lightweight and versitile, with multiple levels to cater for your career progression
- Learn practical skills such as how to apply a clear, pragmatic, and achievable standard that allows for effective ITSM.
- Access solutions that can be adapted and implemented into organizations of different sizes, from start-up businesses to large enterprises.
- Gain clarity of Service Management concepts
- Continually learn and apply your knowledge by accessing the open-source FitSM Standard
- Recognize the strengths of related standards and frameworks while focusing on core terms and techniques that make ITSM more effective and efficient.
For Organizations
- Close your skills gap with FitSM, a scalable, flexible standard that delivers real returns on your investment
- Enhances an organization’s provision of IT services using a concise and achievable ITSM standard
- Guides teams through the application of effective ITSM processes in federated environments, i.e. where services are managed in cooperation with competing or separate organizations
- Helps organizations establish a strong foundation of effective ITSM processes, especially when it is not necessary (or feasible) to implement extensive processes and frameworks
- Provides tools like checklists and maturity assessments to help teams across the organization improve IT service processes.
Useful links
Useful links
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FitSM Website
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Case Studies
Documentation
Documentation
Study materials
Study materials
Success in 1 2 3
Over 2.6 million people in 192 countries have an APMG certification. Our certifications are used by 80% of the FTSE 100 and a third of the Fortune 500 and S&P 500, and are proven to deliver better outcomes.
Select your certification
APMG certifications can advance your career, build your confidence and help you transition into a new field. Browse our careers section for inspiration or visit our certification pages for details of what you’ll learn and how you will benefit from certification.
Choose your learning style
APMG is not a training provider. Please contact accredited training organization's listed on our website for prices and dates. Alternatively, you can self-study for an exam directly through APMG.
Pass the exam & receive a certificate
When you are ready to take your exam, book an online timeslot yourself with APMG, or your training organization may organize this for you. If you pass your exam APMG will issue you with a digital badge for you to share!
FitSM® Certification levels
Ready to start your learning journey?
Choose a Training Organization
APMG accredits Training Organizations (ATOs) to make sure they are delivering our products and certifications to high standards.
Buy a training course and exam through one of our Training Organizations below.
Self-study
Buy your book and exam from APMG
Training organizations for FitSM® Certification
Videos
Videos
SFIA
This APMG certification has been informally mapped against the SFIA Framework to indicate the skills that are addressed and referenced by the certification. Although it is not yet possible to claim this digital badge, the indicative skills can be used to plan your professional development through assessing the skills you have and the skills you need for the role you want.
knowledge
FitSM Foundation
Generic attribute Knowledge up to level 3
Same as above plus Problem Management level 4, Service Level Management level 4, Incident Management level 4
knowledge
FitSM Advanced Service Operation and Control (SOC)
Generic attribute Knowledge up to level 4, Problem Management up to level 4, Change Control up to level 4, Incident Management up to level 4, Configuration Management up to level 4
Same as above plus Problem Management level 5, Change Control level 5, Service Level Management level 5, Configuration Management level 5
knowledge
FitSM Advanced Service Planning and Delivery (SPD)
Generic attribute Knowledge up to level 4, Methods and Tools up to level 5, Service Level Management up to level 4, Service Catalogue Management up to level 4, Availability Management level 4, Capacity Management level 4, Stakeholder Relationship Management level 4
Same as above plus Methods and Tools level 5, Service Level Management level 5, Service Catalogue Management level 5, Availability Management level 5, Capacity Management level 5, Stakeholder Relationship Management level 5
knowledge
Expert
Generic attribute Knowledge up to level 5, Methods and Tools up to level 5, Problem Management up to level 5, Change Control up to level 5, Incident Management up to level 5, Configuration Management up to level 5, Service Level Management up to level 5, Service Catalogue Management up to level 5, Availability Management up to level 5, Capacity Management up to level 5, Stakeholder Relationshipo Management up to level 5
Same as above plus Organisational Change Management level 5, Business Process Improvement level 5
knowledge
FitSM Foundation
Generic attribute Knowledge up to level 3
Same as above plus Problem Management level 4, Service Level Management level 4, Incident Management level 4
knowledge
FitSM Advanced Service Operation and Control (SOC)
Generic attribute Knowledge up to level 4, Problem Management up to level 4, Change Control up to level 4, Incident Management up to level 4, Configuration Management up to level 4
Same as above plus Problem Management level 5, Change Control level 5, Service Level Management level 5, Configuration Management level 5
knowledge
FitSM Advanced Service Planning and Delivery (SPD)
Generic attribute Knowledge up to level 4, Methods and Tools up to level 5, Service Level Management up to level 4, Service Catalogue Management up to level 4, Availability Management level 4, Capacity Management level 4, Stakeholder Relationship Management level 4
Same as above plus Methods and Tools level 5, Service Level Management level 5, Service Catalogue Management level 5, Availability Management level 5, Capacity Management level 5, Stakeholder Relationship Management level 5
knowledge
Expert
Generic attribute Knowledge up to level 5, Methods and Tools up to level 5, Problem Management up to level 5, Change Control up to level 5, Incident Management up to level 5, Configuration Management up to level 5, Service Level Management up to level 5, Service Catalogue Management up to level 5, Availability Management up to level 5, Capacity Management up to level 5, Stakeholder Relationshipo Management up to level 5
Same as above plus Organisational Change Management level 5, Business Process Improvement level 5
Related products
FAQs
APMG has been appointed as an Examination Institute by ITEMO, the owners of FitSM, to accredit training organisations and their trainers to deliver the FitSM certifications.
The FitSM examinations are based on the FitSM standards. The standards are available to download free of charge from the FitSM website.
All parts of the FitSM standard and related material published by the FitSM working group are licensed under a Creative Commons International License.
There is a one day Foundation course which provides basic IT service management knowledge and introduces the FitSM model.
After passing the Foundation exam, candidates can then take one of the two Advanced level courses: Service Planning and Delivery (SPD) or Service Operation and Control (SOC). Both courses are delivered over 2 days.
Candidates who pass both of the Advanced level examinations can complete the 2 day Expert course, which covers practical aspects of implementing and improving IT service management in a leadership role.
For individuals self-studying it is almost impossible to say. As all candidates have different experience and amount of time available for study, it varies from person to person.
We suggest you download the FitSM standards and the training materials, and have a look through for yourself before deciding how long you need to spend learning.
FitSM training material can be downloaded for free from the FitSM website.
For those studying with an accredited training organization, the FitSM Foundation courses are generally delivered over one day. Please check with your training provider before booking the course.
There is no expiry date on the FitSM certificates.
FitSM Foundation is available in:
- Version 3: English, French, German
- Version 1: German, Portuguese, Brazilian Portuguese & Italian.
FitSM Advanced Service Operation and Control is available in: English & German.
FitSM Advanced Service Planning and Delivery is available in: English & German.
FitSM Expert is available in: English & German.
FitSM Advance Bridge is available in: English & German.
Of the FitSM Standard, FitSM-0 & FitSM-1 have been updated to version 3. Other parts are currently in the process of being updated, materials and exams will also be updated to align with these.
Currently the FitSM Foundation exam and materials are available as v3.
- Provisional results: After completing the Foundation examination, candidates may receive provisional results either orally from the invigilator or on-screen at the end of an online exam.
- Official results: Once processed, official results, including a PDF breakdown of marks by syllabus area, are available in the APMG Candidate Portal. Results are issued as the total number of marks achieved.
- Processing time: Exam papers are usually marked immediately after the exam. APMG formally processes and confirms results via the Candidate Portal within 2 working days of receiving completed papers.
- Outstanding payments: In exceptional cases, results may be withheld until full payment has been received.
Once you’ve been notified that you’ve passed your exam, you will have the option to create a digital badge in APMG's Candidate Portal.
Visit APMG's Candidate Portal, view your exam results and select 'Create Badge'.
This takes you to the Credly website where the digital badges are hosted. You will be guided through the Credly account creation process.
Once you have created an account with Credly, log into the account and accept your pending badge.
Candidates will be able to claim their digital badge and electronic certificate from the APMG Candidate Portal within two business days of their exam result being issued.