FAQs
We've gathered answers to our most frequently asked questions, covering everything from when you will receive your exam results to how to become an approved trainer. For questions about a specific certification or product, please see the product tab.
FAQs per product
Lean IT Certification
Lean IT is a way of thinking and acting, and applying Lean principles to IT service management practices. Its central premise is the delivery of value to customers, whereby the employees are the ones actually delivering the value on a daily basis and identifying roadblocks and solutions. Managers ensure that employees are facilitated and encouraged in their quest to deliver customer value.
Essentially, Lean IT is about building a customer and value-oriented culture in which managers and employees engage in removing waste, inflexibility and variability from the organization and its services. It is not focussed on technical aspects of IT.
Les examens APMG Lean IT Foundation sont disponibles en anglais, espagnol européen, portugais brésilien et japonais.
Kaizen est disponible en anglais, espagnol et japonais.
Leadership est actuellement disponible en anglais seulement.
La version 2011 de l'examen Lean IT Foundation est actuellement encore disponible en français et en néerlandais.
Training courses delivered by ATOs are generally delivered over 2 days, however it is well worth investigating with individual providers, as many will offer tailored and blended learning solutions. Courses are likely to involve a degree of pre-course work and homework during the course.
For individuals self-studying we recommend 12 - 16 hours of study per certification.
精益IT是一种思维和行动方式，将精益原则应用于IT服务管理实践中。其核心前提是为客户交付价值，员工是日常实际交付价值并识别障碍和解决方案的人。管理者确保员工在追求交付客户价值的过程中得到便利和鼓励。
本质上，精益IT是关于建立一种以客户和价值为导向的文化，在这种文化中，管理者和员工共同参与消除组织及其服务中的浪费、不灵活性和变异性。它不专注于IT的技术方面。
The supporting publications are currently available in English only.
La qualification et la certification sont valides à vie, sans expiration ni exigence de re-qualification applicable.
Lean IT es una forma de pensar y actuar, y aplicar los principios Lean a las prácticas de gestión de servicios de TI. Su premisa central es la entrega de valor a los clientes, donde los empleados son quienes realmente entregan el valor día a día e identifican obstáculos y soluciones. Los gerentes se aseguran de que los empleados sean facilitados y alentados en su búsqueda por entregar valor al cliente.
Esencialmente, Lean IT se trata de construir una cultura orientada al cliente y al valor en la que gerentes y empleados se comprometen a eliminar desperdicios, inflexibilidad y variabilidad de la organización y sus servicios. No se enfoca en aspectos técnicos de TI.
Gli esami APMG Lean IT Foundation sono disponibili in inglese, spagnolo europeo, portoghese brasiliano e giapponese.
Kaizen è disponibile in inglese, spagnolo e giapponese.
Leadership è attualmente disponibile solo in inglese.
La versione 2011 dell'esame Lean IT Foundation è attualmente ancora disponibile in francese e olandese.
Les cours de formation dispensés par les ATO sont généralement délivrés sur 2 jours, cependant il vaut bien la peine d'enquêter auprès des fournisseurs individuels, car beaucoup offriront des solutions d'apprentissage personnalisées et mixtes. Les cours impliquent probablement un certain degré de travail préparatoire et de devoirs pendant le cours.
Pour les individus étudiant en autodidacte, nous recommandons 12 à 16 heures d'étude par certification.
Supporting publications, and any available supporting material, can be obtained from your Accredited Training Organisation (ATO) or from APMG International.