Lean IT Certification

Increase customer satisfaction and achieve greater strategic and financial value.

APMG Lean IT is an extension of Lean Principles, applied in an IT environment.

The APMG Lean IT approach is a way of thinking and acting, focussing heavily on organizational culture. Lean IT is associated with the development and management of Information Technology products and services.

Lean principles are concerned with:

• Increasing customer value.
• Eliminating waste (work that does not add value).
• Management as a facilitator.
• The involvement of all employees.
• Continual improvement (Kaizen).
• Preserving value with less work.

• Apply the principles of Lean IT practices to provide necessary insight into business services and support IT assets, employees and processes.
• Utilize several Lean IT analysis tools and understand the application of the Lean IT philosophy in an IT environment.
• Provide insight into customer experience and identify the cause of problems to increase customer satisfaction.
• Align business services with IT to evaluate a service delivery solution and identify and reduce non-value adding activity.
• Streamline and automate compliance processes to lessen cost and risk.

• Enable an organization to achieve operational excellence through improved agility, service quality and efficiency.
• Build a customer and value-oriented culture in which employees engage in Lean IT processes.
• Optimise IT operations and processes supporting the most business critical applications and services.
• Implement a rigorous problem solving process to achieve greater strategic and financial value.

Pricing options are available through our Accredited Training Organization (ATO) network.