FAQs
We've gathered answers to our most frequently asked questions, covering everything from when you will receive your exam results to how to become an approved trainer. For questions about a specific certification or product, please see the product tab.
FAQs per product
Unified Service Management (USM) Certification
USM Foundation认证不会过期。
USM专业角色必须按照APMG和SURVUZ Foundation指导原则进行维护。
La Guía Principal para el examen de USM Foundation es el manual 'USM – Una Introducción', que está disponible en el Portal USM, en Amazon y a través de su ATO.
Summaries of the structure of the USM Foundation examination and the USM Practitioner assessments are below:
USM Foundation
- 60 minute duration
- Multiple choice
- 40 questions
- 26/40 required to pass
- Closed book
USM Professional – divided into four roles
- USM Trainer
- USM Coach
- USM Tool Auditor
- USM Product Expert
USM Professional – a 3-day training course including the USM Foundation Exam. An elevated exam score of 30 out of 40 is required for access to the Train the Professional courses that are provided by the Scheme Owner.
USM Professional Bridge: a 1-day training course aimed at individuals who have already successfully completed the USM Foundation course and the USM Foundation Exam and wish to transition to a USM Professional role. An elevated exam score of 30 out of 40 is required for successful completion of the USM Professional Bridge course. If the elevated score hasn’t been achieved, a re-take of the exam will be required.
Die Kernrichtlinien sind als Druckversion und als E-Books auf Englisch und Niederländisch verfügbar. Für öffentliche Bildungseinrichtungen sind sie auch in einem Online-Format auf Spanisch verfügbar.
Nee, het USM Foundation examen is gesloten boek.
Per le persone che studiano da autodidatte è quasi impossibile dirlo. Poiché tutti i candidati hanno esperienze diverse e diversa disponibilità di tempo per lo studio, varia da persona a persona. Ti suggeriamo di acquistare il manuale e di dargli un'occhiata prima di decidere quanto tempo devi dedicare all'apprendimento.
Per coloro che studiano con un'organizzazione formativa accreditata, i corsi USM Foundation durano due giorni.
USM is een universele methodische benadering voor servicemanagement, die een gestandaardiseerd managementsysteem biedt voor een serviceorganisatie om haar mensen, processen, technologie en diensten te beheren, gebaseerd op een expliciete servicemanagementarchitectuur. Meer informatie vindt u op de USM website.
Punkty zaliczające do egzaminów USM są następujące:
Foundation: Aby zdać egzamin foundation, musisz uzyskać wynik 26/40.
- Kandydaci przechodzący na stanowisko USM Professional muszą zdać egzamin foundation z podwyższonym wynikiem 30/40 i pomyślnie ukończyć swoją ocenę.
L'examen USM Foundation est disponible en anglais et en néerlandais.
USM Foundation考试和USM Practitioner评估的结构摘要如下：
USM Foundation
- 60分钟时长
- 多项选择题
- 40道题目
- 40题中需答对26题方可通过
- 闭卷考试
USM专业级 – 分为四个角色
- USM培训师
- USM教练
- USM工具Auditor
- USM产品专家
USM专业级 – 为期3天的培训课程，包含USM Foundation考试。需要达到40题中30题的较高考试分数，才能参加由方案所有者提供的专业级培训师课程。
USM专业级桥接课程：为期1天的培训课程，面向已成功完成USM Foundation课程和USM Foundation考试，并希望转向USM专业级角色的个人。需要达到40题中30题的较高考试分数才能成功完成USM专业级桥接课程。如果未达到该较高分数，则需要重新参加考试。