About XLA® Certification
Overview
XLA Institute Training and Certification
XM and XLA® training and certification offers a framework for organizations to boost productivity, and contentment, to cultivate a more positive business environment.
Benefits of XLA® Certification
For Individuals
- Strengthen communication and collaboration by learning how to translate experience data into business value.
- Improve customer and employee experiences by reinforcing SLA with XLA®.
- Drive meaningful change by transforming culture to better align with the needs and expectations of stakeholders.
- Identify ways to close the gap between assumed experience and actual experience
- Apply experience frameworks to real-world scenarios and deepen your understanding of what experience management is.
For Organizations
- Provides organizations with the mechanisms to establish an experience culture and improve overall employee contentment.
- Helps organizations improve productivity by recognizing current and future needs and expectations of stakeholders.
- Increases customer loyalty and employee retention by building rapport and maintaining positive relationships.
- Defines a new value metric that not only improves business outcomes but also sets your brand apart from others.
Useful links
Useful links
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XLA Institute website (Formerly Experience Collab)
Study materials
Study materials
Success in 1 2 3
Over 2.6 million people in 192 countries have an APMG certification. Our certifications are used by 80% of the FTSE 100 and a third of the Fortune 500 and S&P 500, and are proven to deliver better outcomes.
Select your certification
APMG certifications can advance your career, build your confidence and help you transition into a new field. Browse our careers section for inspiration or visit our certification pages for details of what you’ll learn and how you will benefit from certification.
Choose your learning style
APMG is not a training provider. Please contact accredited training organization's listed on our website for prices and dates. Alternatively, you can self-study for an exam directly through APMG.
Pass the exam & receive a certificate
When you are ready to take your exam, book an online timeslot yourself with APMG, or your training organization may organize this for you. If you pass your exam APMG will issue you with a digital badge for you to share!
XLA® Certification levels
Ready to start your learning journey?
Choose a Training Organization
APMG accredits Training Organizations (ATOs) to make sure they are delivering our products and certifications to high standards.
Buy a training course and exam through one of our Training Organizations below.
Self-study
Buy your book and exam from APMG
Training organizations for XLA® Certification
Testimonials
Opened new ways of approaching the topic of Experience Management.
Very informative learning with great course content and lots of collaborative discussions.
Easy, flawless and thorough experience.
Videos
Videos
Create memorable experiences with the XLACollab Experience Framework
How to measure experience with Neil Keating
APMG Connect - Why is Experience Level Management so important?
Related products
FAQs
If your exam is booked through a Training Organization, and they are proctoring your exam over a platform of their choosing, you will need reach out to them directly to discuss options to reschedule.
If your exam is with ProctorU, you can reschedule without additional charges as many times as you wish up to 24 hours prior to your booked slot. If you reschedule within this 24-hour period, you will need to pay the £38 reschedule fee, as we will still be charged by ProctorU for your slot.
You can merge your account by logging into your candidate portal with your initial email address and click on your name at the top. Then click merge and send a merge request to your secondary email address. Once you have agreed to the email request, everything will appear in one account. Please contact us if you have any problems with this process and we will be happy to help.
You may contact our Accreditation Team directly, and they will be happy to answer your questions regarding the Accreditation process.
To become an Accredited Training Organization (ATO), apply for accreditation or contact your local APMG office. If suitable, you'll receive an invoice and undergo APMG International's ATO assessment.
Trainers must be sponsored by an Accredited Training Organization (ATO), which can be found using the APMG International search tool. The sponsoring ATO must submit a trainer application to APMG.
The requirements, including pass marks of the exams, will vary depending on the certification, please get in touch for more information.
If you go to the invigilator portal, use the same log in details as you would for your Marlin account. Once logged in then click on the '+' icon. This will provide two lists - 'Invigilators' and 'Trainers'. Click the appropriate one and find the person you are looking for, then send the invitation.