About USM Certification
Overview
Unified Service Management (USM) Training and Certification
Benefits of USM Certification
For Organizations
- USM can be applied to all organisations operating with an Enterprise Service Management Framework (ESMF).
- It provides a system to control healthcare data, civil data while realizing compliance to professional management standards such as ISO 27001 and ISO 20000 at a fraction of the cost and is simple to implement.
- USM is an easy-to-use methodical approach, which are based on the individual business’ principles and functions.
Useful links
Useful links
-
USM Portal
-
Join a free USM Masterclass
Success in 1 2 3
Over 2.6 million people in 192 countries have an APMG certification. Our certifications are used by 80% of the FTSE 100 and a third of the Fortune 500 and S&P 500, and are proven to deliver better outcomes.
Select your certification
APMG certifications can advance your career, build your confidence and help you transition into a new field. Browse our careers section for inspiration or visit our certification pages for details of what you’ll learn and how you will benefit from certification.
Choose your learning style
APMG is not a training provider. Please contact accredited training organization's listed on our website for prices and dates. Alternatively, you can self-study for an exam directly through APMG.
Pass the exam & receive a certificate
When you are ready to take your exam, book an online timeslot yourself with APMG, or your training organization may organize this for you. If you pass your exam APMG will issue you with a digital badge for you to share!
USM Certification levels
Ready to start your learning journey?
Choose a Training Organization
APMG accredits Training Organizations (ATOs) to make sure they are delivering our products and certifications to high standards.
Buy a training course and exam through one of our Training Organizations below.
Training organizations for USM Certification
Testimonials
I think the simplification of this is brilliant, makes it usable and clear.
This is what we should have learned before all the practices.
Einstein would love it.
Thought-provoking simplification!
Simplified approach, great thinking!
SFIA
This APMG certification has been informally mapped against the SFIA Framework to indicate the skills that are addressed and referenced by the certification. Although it is not yet possible to claim this digital badge, the indicative skills can be used to plan your professional development through assessing the skills you have and the skills you need for the role you want.
knowledge
USM Foundation
Generic attribute Knowledge up to level 3
Same as above plus Generic attribute Knowledge level 4, Methods and Tools up to level 5, Business Process Improvement level 5, Organisational Capability Development level 5
Related products
FAQs
Once you’ve been notified that you’ve passed your exam, you will have the option to create a digital badge in APMG's Candidate Portal.
Visit APMG's Candidate Portal, view your exam results and select 'Create Badge'.
This takes you to the Credly website where the digital badges are hosted. You will be guided through the Credly account creation process.
Once you have created an account with Credly, log into the account and accept your pending badge.
Candidates will be able to claim their digital badge and electronic certificate from the APMG Candidate Portal within two business days of their exam result being issued.
If you are sitting the examination through an Accredited Training Organization, the cost of the exam is generally included in the course fee. Please ensure you confirm with your training provider that the exam is included in these costs.
If you have selected a self-study option, please note that APMG-International uses a global pricing model for all exams. The examination fees for candidates attending a public exam centre are determined by the location where the exams are administered.
To find out the costs in your region, please refer to our examination portal or contact the APMG-International Service Desk (servicedesk@apmg-international.com).
Most, if not all, of our certifications come with at least one Sample Exam to help participants prepare for their exam. Access to the Sample Exams can be located on our website.
Some certifications do not require training in order to take the exam however, for most certifications, training is advised.
For some certifications individuals also have the option to self-study in preparation for the exam and, when they are ready, can even take the exam from the comfort of their home or office.
You can find details of our self-study exams, available to purchase, via our public exams portal.
Unfortunately, no. Only Accredited Training Organizations and their registered partners are authorized to use these logos. If you do not fall under these categories and would like to request permission to use the logo, please contact the APMG-International Service Desk (servicedesk@apmg-international.com).
However, successful candidates are able to share and display their digital badge publicly.
Please contact us via email addressed to customerservice@apmgroup.co.uk. Please review our policies before submitting your written feedback.
PMI Professional Development Units (PDUs) are either: Education or Giving Back to the Profession. You can earn PMI Education PDUs by attending non-PMI provider courses if they align with the PMI Talent Triangle® skill areas. Visit the PMI website for details on PDUs, how to record them and required documentation.
- Most training providers include the exams with their courses.
- Self-study candidates can book and take the exam online from anywhere, with a proctor monitoring via webcam, microphone and desktop.
- After booking, you'll receive a registration email to schedule your session through the Candidate Portal, with exams available 24/7.
- APMG also offers limited public exam sessions at designated regional offices.
- The structure of the examinations depends on the level of certification.
- Generally, entry-level examinations (Foundation Certifications) have a range of 40 minutes to 60 minutes to complete a multiple-choice exam, which may include 40 to 60 questions.
- Practitioner examinations can range from 90 minutes to 120 minutes with an average of 80 complex multiple-choice questions.
- The required score to pass an examination varies from one certification to another. You can find more information listed on the product page under exam details, to learn more about a particular examination.