This qualification is aimed at those who are:

·       using or going to use the standardized ESMS specified by USM within an organization (‘USM users’)

·       coaching organizations that are using or deploying the standardized ESMS specified by USM (‘USM coaches’)

·       training individuals that want to learn about the standardized ESMS specified by USM (‘USM trainers’)

·       How to measure maturity in terms of value creation

·       How is USM related to traditional best practice frameworks

·       The basics of Service Delivery and the Customer-Provider Interaction Model

·       The structure, resources, and routines of a Service Provider

·       The USM Process Model

·       The 5 USM Processes and the 8 USM workflows

·       The construction of a Service Organization

·       The Technology Resources of the Service Organizaition

·       Deploying the USM Method

• 60 minutes duration
• Multiple choice
• 40 questions
• 26/40 required to pass
• Closed book