DASCIN® Service Automation Framework Certification

The DASCIN Service Automation Framework (SAF) is a comprehensive, vendor-neutral methodology designed to help organizations streamline, optimize, and automate service delivery in the digital era. It provides a structured approach to implementing service automation by defining key principles, processes, and best practices that enable businesses to enhance efficiency, reduce manual effort, and improve customer experiences.

The framework takes a holistic view of automation, covering service design, orchestration, integration, governance, and value creation, and also includes Robotic Process Automation as part of broader service automation strategies. By adopting SAF, organizations can build a solid foundation for intelligent service automation whilst maintaining alignment with business objectives, ultimately driving digital transformation and operational excellence.

The Service Automation Framework (SAF) Certification Program, developed in collaboration with APMG International, provides a structured learning path for professionals seeking to master service automation concepts, methodologies, and best practices. Covering essential topics such as service design, orchestration, governance, and automation technologies including Robotic Process Automation (RPA), the program equips candidates with the skills needed to enhance service efficiency, reduce manual effort, and drive digital transformation.

Built on industry standards and best practices, the Service Automation Framework (SAF) provides a structured approach for organizations at different stages of automation maturity, guiding them from manual service management to intelligent automation. It focuses on key areas such as service design, orchestration, governance, and the integration of automation technologies, including Robotic Process Automation, to enhance efficiency and service delivery.

Each certification is supported by an official guide, providing comprehensive coverage of the key concepts, principles, and best practices relevant to the certification. These official guides are included in the Self-Study Kits, which can be accessed through the DASCIN Store to support candidates in their exam preparation. The exam can be purchased via the Public Exams Portal.

The DASCIN Service Automation Framework certification scheme currently consists of the following credentials:

• Robotic Process Automation Foundation (RPAF®).
• Service Automation Foundation (SAFF®).

Coming soon:

• Service Automation Practitioner (SAFP®).
• Robotic Process Automation Practitioner (RPAP®).