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About Service Automation Framework

Overview

DASCIN® Service Automation Framework Training and Certification

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DASCIN service automation

    Documentation

    Document thumbnail
    pdf - 553.43 KB - 17 June 2025
    Document thumbnail
    pdf - 3.24 MB - 17 June 2025

    Study materials

    DASCIN® Service Automation Framework Certification study material cover
    Service Automation Framework
    Book (English)
    By
    Jan-Willem Middelburg

    Service Automation Framework levels

    Service Automation Foundation  badge

    Service Automation Foundation

    Become an informed member of a team designing and delivering automated services.

    Robotic Process Automation Foundation badge

    Robotic Process Automation Foundation

    An introduction to Robotic Process Automation (RPA) concepts and technologies.

    Ready to start your learning journey?

    Choose a Training Organization

    APMG accredits Training Organizations (ATOs) to make sure they are delivering our products and certifications to high standards.

    Buy a training course and exam through one of our Training Organizations below.

    Self-study

    Buy your book and exam from APMG

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    Training options

    Advanced options

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    Training organizations for Service Automation Framework

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    Displaying 7 - 12 results of 12
    Pink Elephant Education NL
    • Based in Naarden, Netherlands
    • Provides training for Individuals, Teams, Organizations
    skills INT GmbH
    • Based in Frankfurt, Germany
    • Provides training for Individuals, Teams, Organizations
    Symphonise Consulting (Pty) Ltd
    • Based in Johannesburg, South Africa
    • Provides training for Individuals, Teams, Organizations
    Great Learning Education Centre Limited
    • Based in Wanchai, Hong Kong SAR China
    • Provides training for Individuals, Teams, Organizations
    Symphonise Consulting (Pty) Ltd
    • Based in Johannesburg, South Africa
    • Provides training for Individuals, Teams, Organizations
    TaUB Solutions LLP - Affiliate
    • Based in India
    • Provides training for Individuals, Teams, Organizations
    • Current Training options
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    Training options

    Videos

    Videos

    How Service Automation is enabling businesses to move to customer-centric services

    Service Automation Framework | Official Trailer

    Service Automation vs Robotic Process Automation

    | 50 minutes 54 seconds

    SFIA

    The SFIA Framework is the global common reference for skills and competency for the digital world.

    This APMG certification has been informally mapped against the SFIA Framework to indicate the skills that are addressed and referenced by the certification. Although it is not yet possible to claim this digital badge, the indicative skills can be used to plan your professional development through assessing the skills you have and the skills you need for the role you want.

    SFIA badge knowledge
    Service Automation Foundation

    Service Automation Foundation

    SFIA elements this certification confirms (endorsement)

    Generic attribute Knowledge up to level 3

    SFIA elements this would be useful for (development)

    Same as above plus Business Situation Analysis level 3, Feasibility Assessment level 3

    SFIA badge knowledge
    Robotic Process Automation Foundation

    Robotic Process Automation Foundation

    SFIA elements this certification confirms (endorsement)

    Generic attribute Knowledge up to level 3

    SFIA elements this would be useful for (development)

    Same as above plus Real-time/embedded Systems Development up to level 4, IT Infrastructure level 2, Business Process Improvement level 5, Systems and Software Life Cycle Engineering level 4, Systems Integration and Build level 5, Business Situation Analysis level 3, Feasibility Assessment level 3


    SFIA badge knowledge
    Service Automation Foundation

    Service Automation Foundation

    SFIA elements this certification confirms (endorsement)

    Generic attribute Knowledge up to level 3

    SFIA elements this would be useful for (development)

    Same as above plus Business Situation Analysis level 3, Feasibility Assessment level 3

    SFIA badge knowledge
    Robotic Process Automation Foundation

    Robotic Process Automation Foundation

    SFIA elements this certification confirms (endorsement)

    Generic attribute Knowledge up to level 3

    SFIA elements this would be useful for (development)

    Same as above plus Real-time/embedded Systems Development up to level 4, IT Infrastructure level 2, Business Process Improvement level 5, Systems and Software Life Cycle Engineering level 4, Systems Integration and Build level 5, Business Situation Analysis level 3, Feasibility Assessment level 3

    FAQs

    If you are sitting the examination through an Accredited Training Organization, the cost of the exam is generally included in the course fee. Please ensure you confirm with your training provider that the exam is included in these costs. 

    If you have selected a self-study option, please note that APMG-International uses a global pricing model for all exams. The examination fees for candidates attending a public exam centre are determined by the location where the exams are administered.

    To find out the costs in your region, please refer to our examination portal or contact the APMG-International Service Desk (servicedesk@apmg-international.com).

    Most, if not all, of our certifications come with at least one Sample Exam to help participants prepare for their exam. Access to the Sample Exams can be located on our website.

    Some certifications do not require training in order to take the exam however, for most certifications, training is advised. 

    For some certifications individuals also have the option to self-study in preparation for the exam and, when they are ready, can even take the exam from the comfort of their home or office.

    You can find details of our self-study exams, available to purchase, via our public exams portal.

    Unfortunately, no. Only Accredited Training Organizations and their registered partners are authorized to use these logos. If you do not fall under these categories and would like to request permission to use the logo, please contact the APMG-International Service Desk (servicedesk@apmg-international.com).

    However, successful candidates are able to share and display their digital badge publicly.

    Please contact us via email addressed to customerservice@apmgroup.co.uk. Please review our policies before submitting your written feedback.

    PMI Professional Development Units (PDUs) are either: Education or Giving Back to the Profession. You can earn PMI Education PDUs by attending non-PMI provider courses if they align with the PMI Talent Triangle® skill areas. Visit the PMI website for details on PDUs, how to record them and required documentation.

    • Most training providers include the exams with their courses. 
    • Self-study candidates can book and take the exam online from anywhere, with a proctor monitoring via webcam, microphone and desktop. 
    • After booking, you'll receive a registration email to schedule your session through the Candidate Portal, with exams available 24/7.
    • APMG also offers limited public exam sessions at designated regional offices.

    • The structure of the examinations depends on the level of certification.
    • Generally, entry-level examinations (Foundation Certifications) have a range of 40 minutes to 60 minutes to complete a multiple-choice exam, which may include 40 to 60 questions.
    • Practitioner examinations can range from 90 minutes to 120 minutes with an average of 80 complex multiple-choice questions.
    • The required score to pass an examination varies from one certification to another. You can find more information listed on the product page under exam details, to learn more about a particular examination.

    If you booked your exam directly with us, you will have 12 months to sit your exam which cannot be extended. If your exam was booked by a Training Organization, then you will need to reach out to them directly to request an extension to your expiry date.

    Full details of our Equality Policy can be found on our website.

    Get in touch

    If you have a query about this certification or want to know more about training send us a message via this contact form. We would love to hear from you!

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