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About Critical Communication Capability

Critical Communication Capability Overview

Image
Two professionals seated on a bench in a modern open office, discussing information on a tablet while others walk by.

    Study materials

    Critical Communication Capability Certification study material cover
    Critical Communication Capability Framework
    Book (English)
    By
    Jim Desler and David Pultorak

    Critical Communication Capability levels

    Critical Communication Capability badge

    Critical Communication Capability

    Learn how to build your Critical Communication Capability

    Ready to start your learning journey?

    Choose a Training Organization

    APMG accredits Training Organizations (ATOs) to make sure they are delivering our products and certifications to high standards.

    Buy a training course and exam through one of our Training Organizations below.

    Self-study

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    Training organizations for Critical Communication Capability

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    QA
    • Based in London, United Kingdom
    • Provides training for Individuals, Teams, Organizations
    Pultorak & Associates, LTD
    • Based in Vancover, WA, United Kingdom
    • Provides training for Individuals, Teams, Organizations
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    for Critical Communication Capability (CCC®) Certification

    Training options

    SFIA

    The SFIA Framework is the global common reference for skills and competency for the digital world.

    This APMG certification has been informally mapped against the SFIA Framework to indicate the skills that are addressed and referenced by the certification. Although it is not yet possible to claim this digital badge, the indicative skills can be used to plan your professional development through assessing the skills you have and the skills you need for the role you want.

    SFIA badge knowledge
    Foundation

    Foundation

    SFIA elements this certification confirms (endorsement)

    Generic attribute Knowledge, Methods and tools up to level 4

    SFIA elements this would be useful for (development)

    As above, plus Generic Attribute Business Skills up to level 6, Strategic planning up to level 7, Governance level 6, Specialist advice up to level 6, Content publishing up to level 6, Stakeholder relationship management up to level 6

    FAQs

    No, these exams are only available as closed book.

    • Provisional results: After completing the Foundation examination, candidates may receive provisional results either orally from the invigilator or on-screen at the end of an online exam.
    • Official results: Once processed, official results, including a PDF breakdown of marks by syllabus area, are available in the APMG Candidate Portal. Results are issued as the total number of marks achieved.
    • Processing time: Exam papers are usually marked immediately after the exam. APMG formally processes and confirms results via the Candidate Portal within 2 working days of receiving completed papers.
    • Outstanding payments: In exceptional cases, results may be withheld until full payment has been received.

    Once you’ve been notified that you’ve passed your exam, you will have the option to create a digital badge in APMG's Candidate Portal.

    Visit APMG's Candidate Portal, view your exam results and select 'Create Badge'.

    This takes you to the Credly website where the digital badges are hosted. You will be guided through the Credly account creation process.

    Once you have created an account with Credly, log into the account and accept your pending badge.

    Candidates will be able to claim their digital badge and electronic certificate from the APMG Candidate Portal within two business days of their exam result being issued.

    If you are sitting the examination through an Accredited Training Organization, the cost of the exam is generally included in the course fee. Please ensure you confirm with your training provider that the exam is included in these costs. 

    If you have selected a self-study option, please note that APMG-International uses a global pricing model for all exams. The examination fees for candidates attending a public exam centre are determined by the location where the exams are administered.

    To find out the costs in your region, please refer to our examination portal or contact the APMG-International Service Desk (servicedesk@apmg-international.com).

    Most, if not all, of our certifications come with at least one Sample Exam to help participants prepare for their exam. Access to the Sample Exams can be located on our website.

    Some certifications do not require training in order to take the exam however, for most certifications, training is advised. 

    For some certifications individuals also have the option to self-study in preparation for the exam and, when they are ready, can even take the exam from the comfort of their home or office.

    You can find details of our self-study exams, available to purchase, via our public exams portal.

    Unfortunately, no. Only Accredited Training Organizations and their registered partners are authorized to use these logos. If you do not fall under these categories and would like to request permission to use the logo, please contact the APMG-International Service Desk (servicedesk@apmg-international.com).

    However, successful candidates are able to share and display their digital badge publicly.

    Please contact us via email addressed to customerservice@apmgroup.co.uk. Please review our policies before submitting your written feedback.

    PMI Professional Development Units (PDUs) are either: Education or Giving Back to the Profession. You can earn PMI Education PDUs by attending non-PMI provider courses if they align with the PMI Talent Triangle® skill areas. Visit the PMI website for details on PDUs, how to record them and required documentation.

    Get in touch

    If you have a query about this certification or want to know more about training send us a message via this contact form. We would love to hear from you!

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