FAQs
We've gathered answers to our most frequently asked questions, covering everything from when you will receive your exam results to how to become an approved trainer. For questions about a specific certification or product, please see the product tab.
FAQs per product
Unified Service Management (USM) Certificering
Resumos da estrutura do exame USM Foundation e das avaliações USM Practitioner estão abaixo:
USM Foundation
- Duração de 60 minutos
- Múltipla escolha
- 40 questões
- 26/40 necessárias para aprovação
- Livro fechado
USM Professional – dividido em quatro funções
- USM Trainer
- USM Coach
- USM Tool Auditor
- USM Product Expert
USM Professional – um curso de treinamento de 3 dias incluindo o Exame USM Foundation. Uma pontuação elevada de 30 de 40 é necessária para acesso aos cursos Train the Professional que são fornecidos pelo Proprietário do Esquema.
USM Professional Bridge: um curso de treinamento de 1 dia destinado a indivíduos que já completaram com sucesso o curso USM Foundation e o Exame USM Foundation e desejam fazer a transição para uma função USM Professional. Uma pontuação elevada de 30 de 40 é necessária para a conclusão bem-sucedida do curso USM Professional Bridge. Se a pontuação elevada não for alcançada, será necessário refazer o exame.
El examen USM Foundation está disponible en inglés y holandés.
USM Foundation认证不会过期。
USM专业角色必须按照APMG和SURVUZ Foundation指导原则进行维护。
Podstawowe wytyczne są dostępne w wersji drukowanej i w e-bookach w języku angielskim oraz holenderskim. Dla Publicznych Instytutów Edukacyjnych są również dostępne w formacie online w języku hiszpańskim.
La Guía Principal para el examen de USM Foundation es el manual 'USM – Una Introducción', que está disponible en el Portal USM, en Amazon y a través de su ATO.
Summaries of the structure of the USM Foundation examination and the USM Practitioner assessments are below:
USM Foundation
- 60 minute duration
- Multiple choice
- 40 questions
- 26/40 required to pass
- Closed book
USM Professional – divided into four roles
- USM Trainer
- USM Coach
- USM Tool Auditor
- USM Product Expert
USM Professional – a 3-day training course including the USM Foundation Exam. An elevated exam score of 30 out of 40 is required for access to the Train the Professional courses that are provided by the Scheme Owner.
USM Professional Bridge: a 1-day training course aimed at individuals who have already successfully completed the USM Foundation course and the USM Foundation Exam and wish to transition to a USM Professional role. An elevated exam score of 30 out of 40 is required for successful completion of the USM Professional Bridge course. If the elevated score hasn’t been achieved, a re-take of the exam will be required.
Nee, het USM Foundation examen is gesloten boek.
Die Kernrichtlinien sind als Druckversion und als E-Books auf Englisch und Niederländisch verfügbar. Für öffentliche Bildungseinrichtungen sind sie auch in einem Online-Format auf Spanisch verfügbar.
USM is een universele methodische benadering voor servicemanagement, die een gestandaardiseerd managementsysteem biedt voor een serviceorganisatie om haar mensen, processen, technologie en diensten te beheren, gebaseerd op een expliciete servicemanagementarchitectuur. Meer informatie vindt u op de USM website.
Punkty zaliczające do egzaminów USM są następujące:
Foundation: Aby zdać egzamin foundation, musisz uzyskać wynik 26/40.
- Kandydaci przechodzący na stanowisko USM Professional muszą zdać egzamin foundation z podwyższonym wynikiem 30/40 i pomyślnie ukończyć swoją ocenę.