OpenSM™ Foundation
Gestion de service rendue durable
About this level
Who is it for?
This certification is for individuals wishing to build their competence as a Service Manager either in preparation for taking on that role, or as somebody already fulfilling the role who wants to ensure that they are.
A company that has already made investments in education and adoption of ITSM practices with other frameworks can decide to move to OpenSM with OpenSM Foundation, being guaranteed of a full “portability” of the previous knowledge into the new approach.
What are the key things you will learn?
- ITSM key concepts and terminology
- Basic sustainability concepts
- Guiding principles
- Sustainability in IT
- IT Service Provider key competences
- Holistic Approach
- Continual Improvement
- Governance vs. Management
- How to build value for the Business with ITSM practices
- Processes and Guidelines
Format d'examen :
- 50 questions à choix multiples
- Durée : 1 heure
- Note de passage : 28 points ou plus
- Livre fermé (aucun matériel de référence autorisé)
- Langue de l'examen : Italien