FAQ
Nous avons rassemblé les réponses aux questions les plus fréquemment posées, couvrant tout depuis le moment où vous recevrez vos résultats d'examen jusqu'à la façon de devenir un formateur agréé. Pour les questions concernant une certification ou un produit spécifique, veuillez consulter l'onglet produit.
FAQs per product
STAR® Manager Certification
¡Por supuesto! El programa STAR® te proporcionará excelentes herramientas nuevas para mejorar la participación y motivación de los miembros de tu equipo mediante el uso de un enfoque 'basado en la indagación'. Puede que descubras que los primeros diez módulos que componen STAR® Coach son directamente aplicables a ti, pero también hay módulos en STAR® Manager, como Manejo de Conversaciones Difíciles y Dar Retroalimentación Excelente, que también serán útiles en tu función.
The Process Communication Model® (PCM)
Once you have successfully passed the online assessment, you will be able to progress to the oral assessment stage of the certification process.
The oral assessments will be conducted via a telephone and video conference (a webcam will be required). The assessment will be conducted by a KCF approved assessor who will hold appropriate subject matter knowledge and relevant experience to assess your competency.
During your assessment you will be required to demonstrate your knowledge of the Process Communication Model by talking through certain situations and scenarios with the assessor, and being able to respond appropriately. The assessment will take approximately 1 hour to complete. This equates to 10 minutes per assessment for each personality type.
Currently the certification is available in French only.
Further translations will be considered subject to market demand.
The certification is not valid for a defined period of time and will not expire.
Find a training course on the Kahler Communication France (KCF) website. Once you have completed your Process Communication training and have requested to seek certification you will be asked by your training provider to provide your name and email address. Your details will then be passed to KCF.
KCF will register your details in the APMG Process Communication Certification portal.
The assessment process is divided into two stages, an online recorded interaction assessment and an oral assessment. You will be required to successfully pass both elements of the assessment process in order to gain certification.
The Full Application fee will be payable by your training organization. Costs will be incurred if you are required to re-take the Oral Assessment. The cost of any re-takes will be payable by the candidate:
Fees
- Certification: €575
- Online Assessment Re-Sit: No Charge
- Oral Assessment Re-Take: €75*
*fee applicable for 2nd re-take and any subsequent re-takes
The online assessment will consist of 6 character scenarios that represent each of the 6 personality types. Each scenario will take approximately 10 minutes to complete.
The Professional Services (PS) Professional®
对于自学的个人来说，这几乎是无法确定的。由于所有考生都有不同的经验和可用于学习的时间，这因人而异。我们建议您购买手册并自己浏览一遍，然后再决定需要花多长时间学习。如果您想要一份教学大纲，请联系APMG International服务台，电话：+44 (0)1494 452450 或通过邮件联系。
对于那些在认可培训机构学习的人来说，每个基础课程通常需要3天时间完成。值得向培训提供商了解情况，因为许多机构会提供定制化和混合式学习解决方案，可能还会有课前和/或家庭作业。
Professional services are a range of different occupations providing support to businesses of any size and in any sector. These occupations include (but are not limited to) accountants, lawyers, engineers, consultants and architects – anyone who is providing their knowledge and expertise.
A Professional Services Professional will usually hold one or more certifications or qualifications relevant to the industry in which they work.