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FAQs

We've gathered answers to our most frequently asked questions, covering everything from when you will receive your exam results to how to become an approved trainer. For questions about a specific certification or product, please see the product tab.
 

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FAQs per product

Specific questions per product

Öffentlich-Private Partnerschaften (CP3P)Zertifizierung

Die Foundation-Prüfung ist verfügbar in Englisch, Albanisch, brasilianischem Portugiesisch, Chinesisch, Französisch, Japanisch, lateinamerikanischem Spanisch, Rumänisch, Russisch, Ukrainisch, Serbisch und Vietnamesisch.

Die Preparation-Prüfung ist verfügbar in Englisch, brasilianischem Portugiesisch, Chinesisch, lateinamerikanischem Spanisch und Russisch.

Die Execution-Prüfung ist verfügbar in Englisch, Chinesisch und Russisch.

OpenSM™ Foundation

OpenSM is a simple framework for adopting and adapting service management into an organization. The OpenSM framework introduces candidates to the management of modern IT-enabled services, taking into account new methodologies and technological advances, and integrates the concept of sustainability. It includes common terminology and key concepts and demonstrates how to adopt and improve service management within your organization.

There is no supporting textbook or publication for OpenSM. Candidates must attend an accredited training course and will be provided with all the relevant materials during the course.

The OpenSM Foundation exam is only available in Italian.

OpenSM Foundation courses are generally delivered over 2 days. However, it is well worth investigating with individual training providers, as some will offer tailored, online or blended learning solutions.

Summaries of the structure of the OpenSM Foundation examination is below:

  • 50 multiple choice questions
  • 1 hour duration
  • Pass mark: 28 marks or more (out of 50)
  • Closed book (no reference materials permitted)

No additional materials are permitted during the exam.

The qualification is not valid for a defined period and will not expire.

Organizational Behavior Management (OBM) Zertifizierung

I corsi OBM Foundation vengono generalmente erogati nell'arco di 2 giorni (incluso l'esame). Ti consigliamo di contattare direttamente i fornitori di formazione, poiché alcuni offrono soluzioni di apprendimento personalizzate, online o miste.

Oui, la formation est obligatoire pour les niveaux Foundation et Practitioner. Les détails des organismes de formation accrédités OBM (ATO) peuvent être trouvés plus haut sur cette page.

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