It is the aim of APMG to be the foremost certification body for management products, offering certification of training and consultancy providers, as well as providing examination material to certify individuals. It is our policy that all we do will be of the highest quality and that our operations are performed with the highest integrity, to ensure customer satisfaction.

APMG is committed to ensuring that it maintains impartiality in its dealings with clients and candidates, APMG shows this at four levels within the organisation:

1. structure of the organization – Ethics & Strategy Board, separation between marketing personnel, assessment staff and decision makers;
2. policies and procedures – Procedures for fairly processing all clients applications, Non-Disclosure agreements (NDAs), Confidentiality and Conflict of Interest Policies and declarations, separation between staff making certification recommendation and those making a certification decision;
3. evaluation of clients and candidates; Ensuring that NDAs, Confidentiality and Conflict of Interest Policies and declarations, separation between staff making certification recommendation and those making a certification decision are fulfilled by all staff
4. decisions and appeals on certification decisions – decisions are made using agreed, consistent and robust criteria. Appeals are investigated and responded to by a person independent of the original decision

APMG uses continual improvement processes, monitoring all activities and introducing improvements wherever possible.

APMG International endeavours to provide the best possible service. However, should you feel the need to complain we take this very seriously and operate a complaints investigation and resolution process as outlined below.

Complaints, concerns and appeals should be submitted to APMG International in writing, in the form of a letter or email addressed to the Service Desk, which will log the complaint, concern or appeal and allocate it to an appropriate person to handle.  The contact details for the Service Desk are below.

APMG INTERNATIONAL

Sword House

Totteridge Road

High Wycombe

HP13 6DG

UNITED KINGDOM

Phone: +44 (0) 1494 452450

Email: customerservice@apmgroup.co.uk

We endeavour to acknowledge these within two working days of receipt - with investigations being completed within ten working days or, if a longer period is necessary, the complainant being informed of the expected timescale.

We make every effort to bring complaints to a satisfactory conclusion following initial investigation. However, should this not prove possible we have an internal escalation process to determine final closure.  The escalation route depends on the nature of the complaint.

Furthermore, all complaints, concerns and appeals are reviewed regularly to identify improvements which can be made. Any complaints, concerns or appeals received are dealt with impartially in a non-discriminatory manner and will not affect a complainant’s standing with APMG International.

What is an Appeal?

An Appeal is a formal procedure by which a registered candidate can appeal against an exam result or a decision on certification. In such situations the appellant is required to submit their appeal in writing. For ProctorU where no certification decision has been made, the appeal route  is not applicable.

Grounds for Appeal

There are three grounds on which a candidate may appeal:

1.    Personal or medical grounds
2.    Procedural grounds
3.    The decision was biased or discriminatory

All appeals must be made within 6 months of the certification decision being taken. Appellants must be able to provide clear evidence that the decision against which they are appealing meets at least one of the following criteria:

• Relevant information of mitigating circumstances received by stated deadlines had not been taken into consideration.
• Substantial procedural irregularity.
• Evidence to suggest that a decision may have been biased or discriminatory.

It is the responsibility of the appellant to provide APMG with clear evidence that one of the grounds listed above is valid.
Candidates considering an appeal should take note of the following:

• Disagreement with the exam result for multiple choice papers does not give grounds for appeal.
• Appeals will only be accepted on the grounds listed above and no other grounds will be considered.
• When appealing on the grounds of circumstances relating to events prior to the examination or assessment, the Invigilator or assessor must have been informed in writing prior to the examination or assessment.
• When appealing on the grounds of circumstances relating to events during the examination or assessment, the events must have been brought to the invigilator's or assessor’s attention before leaving the examination room or before the end of the assessment.   

1. Equality Act 2010

APMG make every reasonable effort to comply with the United Kingdom Equality Act 2010, the US Rehabilitation Act, the Americans with Disabilities Act, Canadian federal and provincial law regarding disabilities, the Australian Disability Discrimination Act and other similar laws in all countries in which we operate.  These laws or the context involving these laws are used as a basis for APMG’s international policy. This aims to make appropriate accommodations for less able candidates and to avoid discrimination with APMG employees or by them in the process of accreditation of trainers, consultants and IA professionals. Each applicant is taken on merit and no prejudice is shown in relation to gender, age, race, marriage and civil partnership, religion or belief, sex or sexual orientation or disability or any other factor protected by law outside of the APMG assessment criteria.  We have restrictions on how candidates under the age of 16 can sit our exams but this is based on data protection laws and the additional safeguards required to protect the personal data of minors.

All APMG examinations and assessments are open to adults who meet the eligibility criteria, which may be experience in the relevant field and/or pre-requisite qualification(s), regardless of gender, age, race, marriage and civil partnership, religion or belief, sex, sexual orientation, or disability. APMG asks candidates for their age range when registering for an exam, but this question is optional and the responses are used for marketing analysis only.  APMG will only ask for information regarding a disability if accommodations are required. APMG examinations and assessments are offered internationally, and the only restrictions are those applied by the UK government, in which we have a legal obligation to comply with.  APMG does not place its own restrictions on any country.   

Please note that where the disability as to which additional requirements are being sought is evident, and as such can be visually verified by the trainer who has met the candidate, written confirmation of the condition does not need to be provided. 

Where the disability for which adjustments/accommodations are being sought is not evident, or the candidate is sitting a public examination, and as such cannot be observed by the trainer, written confirmation should be provided. 

Ideally where appropriate and to the extent permitted by law, written confirmation will be in the form of a medical or employer assessment report, with recommendations as to the adjustments/accommodations which would be suitable for the candidate.  Please note, that circumstances where the disability is uncertain or not clear, the information APMG requests is simply the recommendation for the adjustment/accommodation and why this is considered appropriate or reasonable.  The applicant may redact any other detail (including medical detail) unrelated to the disability or the accommodation/adjustment he or she does not wish to share.  APMG takes data protection seriously and processes special category data i.e. medical data under article 6 (1) (C) legal obligation and article 9 (2) (e) substantial public interest in accordance with Schedule 1 Part 2 (6) statutory etc and government purposes, i.e. to comply with the Equality Act, of the Data Protection Act 2018.  Medical data is stored securely, with access control, and is only retained for 7 months from the certification date, to align with our appeals period. Access to sensitive data is limited only to those that require access to fulfil their job role.

Where the candidate is unable to obtain a medical assessment report, or has concerns about sharing sensitive data, other appropriate data will also be considered.

2. Candidates with access or support requirements?

APMG makes every reasonable effort to ensure that candidates with access and/or support requirements can sit the examination within reasonable limits to ensure they have as equal a chance as any other candidate to pass the examination. This means providing reasonable adjustments/accommodations where appropriate.

APMG believe that each candidate is different and that individuals will have differing access and/or support needs and as such we will make every effort to provide reasonable adjustments/accommodations suited to individual access or support requirements. Adjustments/accommodations vary in accordance with the underlying disability and involve possibilities as broad as the use of braille to extended time on the examination to varying arrangements for the actual testing.  Providing a list of all potential disabilities, adjustments or accommodations is not practical as each disability and related need for adjustment/accommodation is analysed based on the individual’s particular circumstances.  Individuals are encouraged to raise and discuss their situations as well as to suggest their own ideas for reasonable adjustments/accommodations

If a candidate is thinking of taking the examination and that candidate requires additional time or specific adjustments/accommodations, the candidate should contact their training organisation who will liaise with APMG and make the appropriate arrangements for the candidate.  If a medical report is required as evidence, in accordance with section 1 above, this should be provided to the training company, who can securely upload the report to the exam booking portal when booking the exam.

If a candidate has concerns about sharing sensitive date with their training organisation, they can contact APMG directly to discuss this.

A public candidate can raise and discuss the situation with APMG directly if taking a public examination via APMG’s online proctoring services. 

Please note that where APMG uses 3rd party personnel for public examinations, APMG will need to liaise with them regarding possible adjustments/accommodations and will not be able to commit to the request for adjustment/accommodation until confirmation has been received from the 3rd party. No medial reports, or sensitive data from those reports, is shared with any third party

No matter the testing context, APMG encourages an interactive discussion with a candidate who has a disability and needs a reasonable adjustment/accommodation.  Such candidates are encouraged to ask about such matters in advance to allow for planning and coordination of adjustments/accommodations.  However, where reasonable, a discussion regarding adjustments/accommodations can occur at any time, although some requests may not be able to be responded to if raised for the first time at the actual time of the examination.

As suggested above, adjustments/accommodations also apply to the venue or location of an examination, where applicable.  If a candidate is aware of or concerned about potential access issues or there is a need for special examination logistics or procedures, the candidate should raise such concerns on a timely basis.

Local law will be applied regarding adjustments, accommodations and access issues as applicable law may vary in different countries.

3. Candidates with Writing Difficulties

Where a candidate has an adjustment, which requires a computer to be used that is not connected to the APMG online exam delivery system, the Scheme Committee has approved the following guidelines. 

3.1 Guidelines

The candidate is allowed to type their answers rather than write them, with the Invigilator / Proctor / Supervisor following the guidelines below:

3.2 Computer/Laptop Use

The computer to be used should ideally be supplied by the ATO/Invigilator/ Proctor/Supervisor, not by the candidate, unless the candidate can confirm to the ATO/ APMG that they need to supply their own. This may be the case for visually impaired candidates.

If delegates are authorised to use their own computer they must be advised that it must be cleaned of all relevant material (e.g. templates, copies of core guidance, mock/sample papers or practice answers etc) and a technically competent member of the ATO will check that the systems have been wiped prior to the examination, from which time the computer will not be returned to the candidate until the examination starts.

APMG recommend that while invigilating the examination the invigilator/proctor/supervisor sit at the rear of the room so that the screens are visible so they can more easily police any copy and paste activity or possible wireless connections to websites.

Where an essay examination is being returned, each candidate’s document must be saved onto an electronic storage device clearly showing their candidate number and date of examination, immediately after the examination and given to the Invigilator/Proctor/Supervisor. The file name of the document should be <candidate number and examination date>.  The invigilator/proctor/supervisor should check the device and make a printed copy, or email the file to the relevant APMG office and return both the disk and a printed copy of the document to APMG with the rest of the Examination papers, in the usual manner. The examination will not be marked if a proper copy of the script is not provided.

The Invigilator/Proctor/Supervisor must delete the electronic copy of the answers from the computer/laptop used for the examination after a copy has been created on storage media and a hard copy printed. Once the examination results have been issued, the back up copy held should also be deleted from the invigilator/proctor machine and/or storage device. This must include final deletion from the ‘recycle bin’ or any other computer drive copy or image of the document.

Candidates may not copy any information into their answer papers but must type all their answers. However, despite the above precautions, it is possible that candidates may attempt to "paste" in text from reference documents, e.g. the Reference Manual for the product.  Any such text detected during or after the examination by the ATO/Invigilator/Proctor/Supervisor is to be highlighted on the document.  Marks will not be awarded for pasted text.

3.3 Examinations

The candidate should take the examination in a separate room to other candidates, as a clicking keyboard could be a distraction to the other candidates.  Ideally, an invigilator should be provided for each room.  However, if necessary, a single Invigilator/Proctor/Supervisor can be used to monitor examinations in immediately adjacent rooms. If under exceptional circumstances this is not viable and the candidate needs to remain in the same room, all candidates must agree they will not be distracted and enter an appeal unless required otherwise by applicable law.

Additionally APMG may offer extra time to candidates with writing difficulties on a discretionary basis if such extra time legitimately constitutes a reasonable adjustment/accommodation. Requests should be made to APMG.

Only in very exceptional circumstances will APMG be able to offer oral examinations, in the event of a candidate being unable to write or type. Decisions will be made on a case by case basis.

4. Assessments

Candidates, who for security reasons require a face-to-face assessment interview and who have mobility issues, may request for the interview to be conducted at premises which meet their accessibility needs, and they should contact APMG directly to discuss their requirements further.

Candidates entering any examination with APM Group (APMG) agree to be bound by the Terms and Conditions contained herein.

1. Candidate ID

Candidates are required to bring a means of photo identification to the exam centre or have it available for checking if sitting an exam via online proctoring, (including but not limited to, Passport, ID card, Driving Licence). If proof of identification is not provided to the Trainer/Invigilator prior to the examination, APMG reserve the right to refuse the candidate to sit the exam.

       2. Code of behaviour from Candidates

Candidates must be present at least 30 minutes prior to the examination start time at a physical exam centre, or at their scheduled time for an online proctored exam. When attending the exam, candidates must ensure they are polite and courteous to other candidates and the Trainer/Invigilator/online proctor and abide by the exam terms and conditions.

APMG will award a digital badge and certificate as a Registered Practitioner to candidates who:

1. Have successfully achieved sufficient marks to pass the Foundation Examinations;
2. Have successfully achieved sufficient marks to pass the Intermediate Examination (where applicable);
3. Have successfully passed the Foundation Examination to be able take the Practitioner Examination, if verification is provided; and
4. Agree to the APMG terms of certification as detailed in these Terms and Conditions.

Certification does not allow the use of any trade mark or logo associated with the certification scheme or associated products and schemes other than the use of any digital badge(s) issued to the candidate.

Digital badges and certificates will be issued electronically by a third-party supplier appointed by APMG. No digital badges and/or certificates will be issued by APMG directly or in paper form. The candidate must review and accept APMG’s and the appointed supplier’s Terms and Conditions and Privacy Policy prior to claiming a digital badge or certificate. If the candidate does not accept these terms, it may not claim a digital badge or certificate. No refund or compensation of any kind will be given by APMG to candidates that choose not to benefit from this service for any reason. Access to, and use of, digital badges and/or certificates is subject to these Terms and Conditions and the supplier terms at all times.

Should the candidate misuse any certificate, digital badge, trade mark or logo associated with any of the certification schemes appropriate action will be taken to resolve the case and prevent recurrence. Serious and/or continuous misuse will give rise to certificates being withdrawn and legal action being taken as appropriate.

If a candidate should breach any of the scheme regulations, they will be subject to their certified status being suspended or withdrawn.  If you are suspended, you will need to refrain from promoting yourself as certified for the duration of the suspension.  Should your certification be withdrawn, you will need to immediately cease to promote yourself as certified via all mediums. 

       3.  Inability to fulfil the certification requirements

If you find at any point that you are unable to fulfil the certification requirements as agreed in the Terms and Conditions, you are obliged to contact APMG without delay to notify us of this and discuss the continuation of your certification. 

       4.  Surveillance Monitoring

At a minimum of three, and a maximum of five years after initial certification, where applicable, Registered Practitioners are required to sit and pass the Re-registration examination in order to retain certification as a Registered Practitioner.  The Re-registration examination is to a similar standard as the Intermediate & Practitioner examination but is a shorter version.

       5.  Special Allowances

APMG has a Disability Policy, which is available on the website at Equality Policy. The Disability Policy explains the arrangements in place to provide assistance to candidates for equal access to all.

       6.  Complaints

APMG requires all Registered Practitioners to keep a record of complaints made against them within the scope of their certificate of competence.  Such complaints are to be notified to APMG.  The record of complaints will be subject to audit at the time of Re-Registration Examination.  Such complaints about a Registered Practitioner if received by APMG in the absence of notification by the Registered Practitioner concerned may result in suspension or withdrawal of certification.  If candidates, ATOs, ACOs or third parties wish to make a complaint against APMG there is a formal complaints process on the website which is available at Complaints.

       7.  Appeals

APMG operates a formal appeals process which is available on the website at Appeals

       8.  Retention of information

APMG will retain completed candidate details forms for a period of 6 months after the date of the examination, after which the information will be securely destroyed. In the event of a dispute the information held by APMG on their records will be accepted as correct.  Electronic copies of candidate information will be held for the lifetime of the qualification scheme in order to provide verification of results upon request, in accordance with the data protection statement outlined below.  Examination answer scripts will be securely destroyed 6 months after the date of the examination. 

       9.  Use of Information

By applying to sit an examination with APMG, the candidate agrees that they shall not retain, copy or release any confidential information provided to them by APMG in the test taking process, specifically examination paper materials, nor participate in any fraudulent test taking practices, included but not limited to sharing information with other candidates or attempting to take the test on behalf of another person.

       10.  Data Protection Statement

APMG comply with all relevant and current Data Protection laws within all countries of operation, including the General Data Protection Regulation ((EU) 2016/619) (EU GDPR), the UK retained version for the EU GDPR (UK GDPR) and the Data Protection Act 2018. APMG will process any personal data you provide in accordance with any applicable data protection laws and the APMG Privacy Policy which is available at Privacy Policy.

Under the rules of our accreditation by UKAS, APMG are obliged to hold a list of the candidate number, date of exam and candidate name for all successful candidates. If a candidate passes the examination then this information will be added to our website if so authorised by the candidate in the Candidate Details Form or online via the candidate portal. Other than this stated use, all personal data provided by the candidate and details of examination scores will be held in confidence by APMG and will only be used to provide the required services to the candidate, to report to the applicable Scheme Owner, and to develop and improve APMG’s accredited training and examination processes in accordance with the APMG Privacy Policy. The date of examination, name and candidate number of successful candidates will be posted on the APMG website in the form of a Successful Candidate Register for each qualification.

On completing the Candidate Details Form, candidates are required to indicate their wish to be included on a Successful Candidate Register. Where candidates have chosen not to appear on the Successful Candidate Register in the Data Protection section, APMG will only divulge exam results to the APMG Accredited Training Organisation (ATO) who ran the associated training (if applicable) and will not enter candidate results on the Successful Candidate Register. By ticking “yes” the Candidate gives APMG permission to enter the candidate details (i.e. name) on the public website, and to inform any third party of whether the candidate has passed the exam. If the candidate’s preference changes at a later date, written confirmation must be received by APMG with a copy of the examination certificate giving APMG permission to change the preference.

 APMG will not be held liable should the website or any Successful Candidate Register be incomplete. Candidates should contact APMG in the first instance should they believe any records are incomplete. Release of examination results, by a training organisation, to a candidate’s employer is a matter for agreement between the candidate and the training organisation concerned. APMG will invite all successful candidates who have sat the Practitioner examination to complete an online questionnaire after their results have been released to help us improve our services.

       11.  Certification Process Overview

APMG will deliver the certification process for your examination in accordance with ISO 17024:2012.  This diagram provides an overview of this process, but should you require any further details please do not hesitate to contact us.

       12.  Ethics

The Ethics and Standards Board is responsible for ensuring that APMG adheres to good governance standards and works ethically, representing the interests of all our stakeholders. To view the full document that contains the standards please go to Ethics and Standards

       13.  Confirmation

By confirming that I have read and accept these Terms and Conditions, I confirm that I understand and agree that in the event of my non-compliance with any of the exam regulations, my exam result will become void and my exam fee will NOT be refunded. Furthermore, in the event of my non-compliance with any of the exam regulations, I hereby agree that details relating to my identity and the reasons for my non-compliance with the relevant exam regulations can be disclosed to APMG’s Accredited Training Organisation (ATO) where the examination in question has been ordered through them.

APM Group Limited is a company registered in the UK.
Company Registration Number - 2861902
VAT Number - 603820668

APMG International is a trading name of The APM Group Ltd.

Our web site has been designed to provide general information about The APM Group Limited, its associate companies and its business.

Information contained on the web site may be used for non-commercial purposes only. Permission to use any of the information for commercial purposes may be granted through the webmaster.

All information is correct at the time of publishing. The APM Group Limited shall not be liable for any direct, indirect, special or consequential damages whether in contract, tort or otherwise, arising out of the use of this web site or the reliance on information in it.

It is a condition of allowing you free access to the material on this web site that you accept that we will not be liable for any action that you may take in reliance on the information.

If you use the links in this web site to access other web sites, please be aware that the linked sites may not be under The APM Group's control and The APM Group Limited is not responsible for and does not endorse their contents.

Products and services referenced in this web site are either trademarks or registered trademarks of The APM Group Limited. Other product and company names may be the trademarks of their respective owners. If any images or information appearing on this site is copyrighted please inform the webmaster and we will be pleased to credit the relevant parties.

The APM Group Limited assumes no responsibility and shall not be liable for any damage to, or viruses that may infect, your computer equipment or other property via your access to, use of or browsing in the web site or downloading of material, data, text or images.

Any communications or material you transmit to the web site by electronic mail or otherwise will be treated as non-confidential and non-proprietary.

If you have any queries please Contact Us.

The APM Group Limited (APMG) is committed to protecting and respecting your data privacy.

We want you to know how we use and protect your personal information.

This includes informing you of your rights regarding your personal information that we hold.

This Privacy Policy sets out how we may use, process and store your personal information.

We need your personal data in order to deliver contractual/legal obligations you may have with us or our business partners. In other cases, we will collect that information from you with your permission and consent.

Please view or download APMG's full privacy policy

If you are unable to download the Privacy Policy - please contact us via +44 (0) 1494 452450 or your local APMG office.

APMG Portfolio

Wordmarks

• AgileBA® is a registered trademark of Agile Business Consortium Limited. All rights reserved.
• AgilePgM® is a registered trademark of Agile Business Consortium Limited. All rights reserved.
• AgilePM® is a registered trademark of Agile Business Consortium Limited. All rights reserved.
• APMP® and the APMP logo are registered trademarks of the Association of Proposal Management professionals.
• ASL® is a registered trademark of Van Haren Publishing.
• Better Business Cases™ is a trade mark of His Majesty's Treasury. All rights reserved.
• BiSL® is a registered trade mark of Van Haren Publishing.
• BRMP® is a registered trade mark of Business Relationship Management Institute.
• businessagility.works™ is a trademark of the Agile Business Consortium. Ltd. All rights reserved.
• Business Resilience® is a registered trademark of Professional Resilience Limited. All rights reserved.
• APMG International Change Management is a trademark of The APM Group Limited. All rights reserved.
• CBRM® is a registered trade mark of Business Relationship Management Institute.
• COBIT® is a registered trademark of Information System Audit and Control Association® (ISACA®)
• Daymon is a trademark of Advantage Solutions Inc. All rights reserved.
• DIGITAL TRANSFORMATION FUNDAMENTALS is a Registered Trade Mark of ITWNET INTERNATIONAL BV.
• DSDM® and Atern®, are registered trademarks of Agile Business Consortium Limited. All rights reserved.
• DTMethod® is a registered trademark of Inprogress Sp. Z o.o.
• APMG International Earned Value is a trademark of The APM Group Limited. All rights reserved.
• Enterprise Big Data Analyst® is a registered trademark of Data Science Institute. All rights reserved.
• Enterprise Big Data Engineer® is a registered trademark of Data Science Institute. All rights reserved.
• Enterprise Big Data Professional® is a registered trademark of Data Science Institute. All rights reserved.
• APMG International Facilitation is a trademark of The APM Group Limited. All rights reserved.
• FitSM® is a registered trademark of ITEMO e.V.
• Forest Garden Certification is a trade mark of Trees for the Future.
• House of PMO Essentials for PMO Administrators™ is a trademark of House of PMO Limited. All rights reserved.
• House of PMO Essentials for PMO Analysts™ is a trademark of House of PMO Limited. All rights reserved.
• House of PMO Essentials for PMO Directors™ is a trademark of House of PMO Limited. All rights reserved.
• House of PMO Essentials for PMO Managers™ is a trademark of House of PMO Limited. All rights reserved.
• International Association of Information Technology Asset Managers, IAITAM, the IAITAM logo and iaitam.org are trademarks of the International Association of Information Technology Asset Managers, Inc. ("IAITAM, Inc."), registered in many jurisdictions worldwide.
• IAOP® is a registered trademark of IAOP.
• Innovation Value Institute, IVI, IT Capability Maturity Framework ™, and IT-CMF™ are trademarks of the Innovation Value Institute.
• Inprogress Design Lab is a registered trademark of Inprogress Sp. Z o.o.
• APMG Lean IT is a trademark of the The APM Group Limited. All rights reserved.
• APMG International Lean Six Sigma is a trademark of The APM Group Limited. All rights reserved.
• APMG International Managing Portfolios is a trademark of The APM Group Limited. All rights reserved.
• NCSF® is a registered trademark of itSM Solutions.
• OBM Foundation™ is a trademark of OBM Dynamics BV. All rights reserved.
• OpenSM™ is a trademark of IN.SI Srl.
• PEPE Neuroscience™ is a trademark of Sparkling Performance limited. All rights reserved.
• The PEPE© model is a trademark and copyright of Sparkling Performance. All rights reserved.
• APMG International PPS is a trademark of The APM Group Limited, All rights reserved.
• Praxis Framework™ is a trademark of Praxis Framework Limited
• APMG International Project Planning & Control is a trademark of The APM Group Ltd. All rights reserved.
• The PS Professional identity and programme structure is a registered trademark of The PS Professional LLP. All rights reserved.
• PuMP is a registered trademark of Stacey Barr Pty Ltd. All rights reserved.
• Robotic Process Automation Foundation® is a registered trademark of the Data Science Institute. All rights reserved.
• Self Scan is a registered trademark of The APM Group Limited.
• Service Automation Framework® is a registered trademark of the Data Science Institute. All rights reserved.
• Sparkling Performance™ is a trademark of Sparkling Performance limited. All rights reserved.
• APMG International Stakeholder Engagement is a trademark of The APM Group Limited, All rights reserved.
• STAR®, Operational Coaching®, Notion’s STAR Coaching Model®, and Quest-Gen® are all registered trademarks of Notion Holdings Limited and are used under licence by Notion Limited. All rights reserved.
• Strategy Implementation Institute is a trademark of The Strategy Implementation Institute Pte Ltd. All rights reserved.
• SURVUZ Foundation and Unified Service Management (USM, the USM Method) are trademarks of the SURVUZ Foundation. All rights reserved.
• WISP® is a registered trademark of New View Management B.V. All rights reserved.

Logos

• The APMG International AgileBA and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International AgilePM and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International Agile Change Agent and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International Agile Change Management and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International AgilePgM and Swirl Device logo is a trademark of The APM Group Limited. All rights reserved.
• The APMP Certified and APMG Scheme logo is a registered trademark of The APM Group Ltd. All rights reserved.
• The APMP Foundation logo is a registered trademark of the Association of Proposal Management Professionals.
• The APMP Practitioner logo is a registered trademark of the Association of Proposal Management Professionals.
• The APMP Capture Practitioner logo is a registered trademark of the Association of Proposal Management Professionals.
• The APMP Professional logo is a registered trademark of the Association of Proposal Management Professionals.
• The APMP Micro-Certification Artificial Intelligence logo is a registered trademark of the Association of Proposal Management Professionals.
• The APMP Micro-Certification Bid and Proposal Writing logo is a registered trademark of the Association of Proposal Management Professionals
• The APMP Micro-Certification Competitive Price To Win logo is a registered trademark of the Association of Proposal Management Professionals
• The APMP Micro-Certification Executive Summaries logo is a registered trademark of the Association of Proposal Management Professionals
• The APMP Micro-Certification Graphics logo is a registered trademark of the Association of Proposal Management Professionals
• The APMP Micro-Certification Strategic Response Management logo is a registered trademark of the Association of Proposal Management Professionals.
• ASL® is a registered trademark of Van Haren Publishing.
• ® BCS and the BCS logo are trademarks or registered trademarks of BCS. The APMG-International AI and Swirl Device logo  is  a  trademark  of  The  APM  Group  Limited,  used under the permission of The APM Group Limited. All rights reserved.
• The APMG International Better Business Cases and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group. All rights reserved.
• BiSL® is a registered trademark of Van Haren Publishing.
• The BRM Institute logo is a trade mark of Business Relationship Management Institute, Inc.
• The APMG International Business Resilience and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International Change Management and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG-International Certified Local Change Agent and Swirl Device logo is a trade mark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International Cloud Computing and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMP foundation logo is a registered trademark of the Association of Proposal Management Professionals.
• COBIT® 5 logo is a trademark of Information Systems Audit and Control Association® (ISACA®)
• The COBIT™ logo is a Trademark of ISACA® registered in the United States and other countries
• The Daymon logo is a trademark of Advantage Solutions Inc. All rights reserved.
• The Digital Risk Management scheme logo is a proprietary mark of The APM Group Limited and EduBP s.r.l, used under licence. The APMG and swirl device logo is a trade mark of The APM Group Limited. The EduBP logo is a trade mark of EduBP s.r.l
• The APMG International Earned Value and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The Enterprise Big Data Framework Analyst logo is a registered mark of Data Science Institute. All rights reserved.
• The Enterprise Big Data Framework Engineer logo is a registered mark of Data Science Institute. All rights reserved.
• The Enterprise Big Data Framework Professional logo is a registered mark of the Data Science Institute. All rights reserved.
• The Experience Collab logo is a trademark of Experience Collab Ltd, used under permission of Experience Collab Ltd. All rights reserved.
• The APMG International Facilitation and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The Forest Garden Certification logo is a trade mark of Trees for the Future.
• Half Double is a trademark of the Half Double Institute. All rights reserved.
• House of PMO is a trademark of House of PMO Limited. All rights reserved.
• The APMG International Infrastructure Business Cases and Swirl Device logo is a trademark of The APM Group Limited. All rights reserved.
• The APMG International ISO/IEC 20000 and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• APMG  International  ISO/IEC  27001  and  Swirl  Device  logo  is  a  trademark  of  The  APM  Group Limited, used under permission of The APM Group Limited. All rights reserved.
• APMG International ISO/IEC 27001 is a trademark of The APM Group Limited. All rights reserved. All AOs and affiliates must adhere to the IP guidance stated in the APMG guidelines.
• ITEMO® is a registered trademark of ITEMO e.V.
• The APMG International Lean Green Belt and Belt Device logo is a Trade Mark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International Lean IT and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International Lean Six Sigma Swirl and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The LSSA logo is a registered trademark of Lean Six Sigma Academy. All rights reserved.
• The APMG International Managing Benefits and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The Managing Portfolios and APMG and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International and Neuroscience for Change logo is a trademark of The APM Group Limited.  All rights reserved.
• The OBM Foundation logo is a trademark of OBM Dynamics. All rights reserved.
• The OpenSM Foundation logo is a trademark of IN.SI Srl. All rights reserved.
• PEPE Neuroscience and the dotted brain is a trademark of Sparkling Performance limited.  All rights reserved.
• The APMG International Praxis Framework and Swirl Device logo is a trademark of The APM Group Limited and Praxis Framework Ltd, used under permission of The APM Group Limited. All rights reserved.
• The APMG International Swirl Project Planning & Control and Swirl Device is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International PPS and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The PuMP Certification logo is a trademark of Stacey Barr Pty ltd. All rights reserved.
• The Self Scan logo is a registered trademark of The APM Group Limited.
• The Service Automation Framework logo is a registered mark of the Data Science Institute. All rights reserved.
• The APMG International Sourcing and Swirl Device is a trade mark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• Sparkling Performance is a trademark of Sparkling Performance limited.  All rights reserved.
• The APMG International Stakeholder Engagement and Swirl Device is a trade mark of the APM Group Ltd, used under permission of The APM Group Limited. All rights reserved.
• The STAR® Model and its graphical representations are all registered trademarks of Notion Holdings Limited and are used under licence by Notion Limited. All rights reserved.
• The APMG-International USM and Swirl Device logo is a trademark of The APM Group Limited, used under the permission of The APM Group Limited. All rights reserved.
• The USM logo and the SURVUZ Foundation logo are trademarks of the SURVUZ Foundation. All rights reserved.
• The WISP® logo is a registered trademark of New View Management B.V. All rights reserved.

The APMG PPP Certification Program®

The following trademarks have been registered for the PPP program:

• Logo - CP³P®
• Scheme Name/Word Mark - The APMG PPP Certification Program®
• Slogan – Building APMG Certified PPP Professionals to tackle infrastructure challenges®
• Title - APMG Certified PPP Professional®

The acknowledgement statements are:

• Logo - The CP³P logo is a registered trade mark of The APM Group Limited. All rights reserved.
• Scheme Name/Word Mark - The APMG PPP Certification Program is a registered trade mark of The APMG Group Limited. All rights reserved.
• The slogan ‘Building APMG Certified PPP Professionals to tackle infrastructure challenges’ is a registered trade mark of The APM Group Limited. All rights reserved.
• APMG Certified PPP Professional is a registered Trade Mark of The APM Group Limited. All rights reserved.

The APM Group Limited (“APMG”, “us”, “we”, “our”) is committed to protecting and respecting your data privacy. We want you to know how we use and protect your personal information. This includes informing you of your rights regarding your personal information that we hold.

Our websites (including apmg-international.com, store.apmg-international.com, apmg.com and ppp-certification.com) and online platforms (including the APMG Candidate Portal) puts small files (known as “cookies”) onto your computer to collect information about how you use our site.

Cookies are used to:

• measure how you use the website / online platform so it can be updated and improved based on your needs

• remember the notifications you’ve seen so we don’t show them to you again

APMG websites and online platforms do not use cookies to identify you personally, but to gain useful knowledge about how the site is used so we can keep improving it for our users.  

You will normally see a message appear on the site before we store a cookie on your computer.

Find out more about how to manage cookies by visiting about cookies or all about cookies.

How we use cookies on our online platforms

Measuring online platform usage

APMG websites and online platforms use Google Analytics to collect data that we use to improve your experience of our sites and platforms.

The cookies we use are:

APMG-International Online Portals

Candidate Portal

Accredited Organisations Portal

Accredited Organisations Portal Course Only Bookings

Invigilator Portal

Online Exams and Sample Exams

Process Communications Certification Website

ISO 20000 Registered Certification Body and Aerospace (IAQG) Certification Website

Public Exam Bookings Website

Paypal Payment Portal

Razorpay Payment Portal

Worldpay Payment Portal

CDCAT Portal

5CS Portal

Measuring online platform usage

APMG websites and online platforms use Google Analytics to collect data that we use to improve your experience of our sites and platforms.

Read the Google Analytics privacy document (available at Google Analytics Privacy Policy) for more details about the data collected by Google Analytics. To opt out from Google Analytics visit: Google Analytics Opt Out

Google AdWords

Google Analytics allows us to record information about the page a user has seen on our website, for example the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to "remember" what a user has done on previous pages / interactions with the website. 

Important: Google Analytics does not store any personal information about website users. Please refer to the Google Analytics privacy document for more details.

Information about how visitors can opt out of Google’s use of cookies can be seen at  Google’s Ads Settings.

Third Party Cookies

First-party cookies are those that we set for our websites and online platforms; third party cookies are cookies that originate from different websites. We do not control the setting of third-party cookies, so if you are concerned you should check the policy on the third-party website.

An example of a third-party website we use is YouTube. We have a number of videos on apmg-international.com and although we own (or have permission to use) them, the video content is actually streamed from YouTube. You may therefore receive a YouTube cookie if you view one of our videos.