Operational resilience is an organization’s ability to anticipate, prepare for and adapt to disruption while continuing to deliver critical services. Building resilience requires strong leadership, robust processes and a culture that prioritises continuity and adaptability. It involves understanding the critical parts of your organisation, assessing where vulnerabilities exist and ensuring plans are in place to keep services running during disruption.
Effective operational resilience also depends on clear decision making, well rehearsed response procedures and the capability to learn from events to strengthen future performance. By strengthening operational resilience, organisations can protect value, maintain stakeholder trust and thrive in an unpredictable world.
